Frequently Asked Questions

Everything you need to know about your Moon Nude experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, generally arriving within 10-21 business days.

What is your return policy?

We offer a 30-day return policy for most unused items in their original packaging. Please note that for hygiene reasons, certain personal care items are final sale.

How can I track my package?

Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products ethically sourced?

At Moon Nude, we prioritize sustainability and ethical manufacturing. We partner with suppliers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team.